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Case Study: Lee Memorial Health System Increases Open-Shift Fill Rate By 60%
Challenges
Lee Memorial's staffing resource
center, or float pool, used
paper calendars to schedule
350 employees. Only 20% of shifts were being filled. The acquisition
of two new hospitals, Southwest
Florida Regional and Gulf Coast,
compounded the issue. Both new
facilities carried staffing ratios in
patient nursing units that were
lower than Lee Memorial's patient
care standards.
According to Kristie Huff, RN, MSN, system director of resources and staffing for patient care services at Lee Memorial Health System, reaching productivity goals also depended on having the right tools to ensure balanced schedules. And south Florida's seasonal patient fluctuations made determining demand and staffing needs challenging.
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